Emergencies Procedures

Emergency Telephone Numbers

Police Department: 911

Fire Department : 911

Paramedic: 911

Jordan Commons Building Management: (801) 304-4665

Public Safety: (801) 304-4546 or (801)563-4268

Floor Wardens and Monitors

Each tenant should designate a Floor Warden to coordinate evacuations. Ideally, this individual should be a respected, responsible individual who is familiar with exits, pull stations, and fire extinguishers. Floor Wardens should also:

  • Function as a member of the Emergency Management Team and coordinate efforts under Building Management.
  • Maintain a list of emergency phone numbers.
  • Keep track of any personnel with disabilities.
  • Know where to find Safe Refuge Areas during a fire emergency. (Safe Refuge Areas are locations away from the building and out of the way of emergency vehicles and potential hazards.)
  • Be aware of potential fire and safety hazards.
  • Review emergency procedures with personnel a minimum of once per year.
  • Verify that the proper emergency services have been called.
  • Manage evacuations by gathering a group and immediately directing them to the appropriate exit.
  • Take a headcount after conducting an evacuation.
  • Designate monitors who:
    • Assist those with disabilities.
    • Aid in keeping everyone calm and organized.
    • Assist in directing traffic to a safe stairwell.
    • Assist emergency personnel in orchestrating a safe evacuation.
Safe Stairwell Procedures
  • Remain quiet and calm.
  • Remove high-heeled shoes to avoid tripping.
  • Use handrails.
  • Always head down, not up.
  • Move quickly.
  • Keep to the right. Firefighters know to head up using the left side of the stairs.
  • Allow others to enter the flow of traffic without coming to a complete stop.
  • Wait to treat injuries at stairwell landings when safety has been established.
  • Do not smoke.
  • Do not spread false information or rumors.
Fire Emergencies

In the event that a fire is discovered in your office or smoke is spotted in another part of the building, please follow these instructions:

  • Remain calm.
  • Remove anyone immediate danger.
  • Contact the Public Safety Office
  • Contact your Floor Warden
  • Contain the fire by closing all doors and windows in the area.
  • Use a fire extinguisher to put out any small fires.
  • Avoid using water to put out an electrical or chemical fire.
  • Evacuation, not putting out a spreading fire, is your highest priority.
  • If a door or handle is hot, or if smoke is seeping through the cracks, keep the door closed and seek another exit.
  • If you are trapped in your office, contact the Public Safety Office and seal any cracks around the office door and any vents with towels or cloth.
  • Proceed to the designated evacuation area and check in with your Floor Warden.
  • Do not return to the building until you have been given an “All Clear.”
Using a Fire Extinguisher
  • Use the PASS system:
    P: Pull the safety pin
    A: Aim at the base of the fire
    S: Squeeze the trigger
    S: Sweep from side to side until the fire is smothered.
  • Never return an extinguisher that has been used, even for a few seconds.
  • Make sure that extinguishers are periodically serviced and charged.
Fire Prevention
  • Keep all trash or waste materials in fireproof trash receptacles.
  • Empty trash regularly.
  • Limit Smoking to designated areas.
  • Turn off electrical appliances, computers, copy machines, and other business machines at the close of each business day.
  • Do not overload electrical circuits.
  • Periodically check for frayed electrical cords.
  • Store cleaning chemicals in a cool, well-ventilated area.
Bomb Threats

Bomb threats may come in a phone call or in the mail at any time. While most bomb threats are empty threats, they should all be taken very seriously. If you receive a bomb threat, call the Public Safety Office immediately.

Mailed Bombs or Bomb Threats

There are several things that indicate a piece of mail contains a bomb or bomb threat:

  • Excessive postage.
  • No return address.
  • Incorrect titles.
  • Restrictive markings, such as CONFIDENTIAL and PERSONAL.
  • Oily stains or discolorations.

If you do receive a bomb threat in the mail:

  • Save all materials.
  • Avoid unnecessary handling in order to preserve fingerprints.

If you suspect that a parcel contains a bomb:

  • Clear the immediate area.
  • Call the Public Safety Office, who will notify the authorities.
    • Provide a clear description of the object, including size, color, markings, etc.
  • Secure all office areas, as a bomb threat may be a way to leave valuables or information vulnerable.
  • If necessary, evacuate to a designated area.
  • Refer any media questions to the Office of Public Safety.
  • Avoid re-entering the building until you have an “All Clear.”
Verbal Bomb Threats

If you receive a call from someone who claims a bomb has been placed somewhere in Jordan Commons:

  • Remain calm.
  • Keep the caller on the line as long as possible.
  • Ask questions that may help authorities determine the caller’s identity, including age, sex, and accent and their motive.
  • Ask the caller where the bomb is located and when or how it will go off.
  • Ask for a description of the bomb or the bomb’s container.
  • Call the Public Safety Office and given then your identity and relevant information.
  • Contact your Floor Warden and begin the evacuation process.
  • Secure your office and take valuables to a safe location.
  • Avoid touching or handling any strange or suspicious devices or objects.
  • Report any unusual devices or objects to the Public Safety Office.
  • Take note of any suspicious persons or behavior in our office.
If a Bomb Explodes

Follow the fire emergency instructions

Power Failures

While Jordan Commons has a number of ways to avoid or limit power failures, including independent substations and an emergency generator, it is possible that a full power failure may happen. In the event of an electrical failure:

  • Contact Building Management or the Public Safety Office.
  • Open draperies and blinds to allow in outside light.
  • If you are instructed to evacuate, please secure the office and take your valuables with you.
  • Do not congregate in lobby areas or on the street.
  • Be aware that elevators run on backup generator power during a power failure, but may be slow.
  • If you are trapped in an unresponsive elevator, use the emergency phone to contact the Public Safety Office.
  • Maintain battery-powered flashlights and radios in your office.
  • Unplug any computers and technical equipment.


Utah is earthquake country and one could strike at any time. Most earthquakes only take a few seconds, but can do significant damage. In the event of an earthquake:

  • Remain calm.
  • Those indoors should seek a safe place such as under a desk, table, or work bench.
  • Interior doorways and corners of rooms are safer than being in the open or next to a window.
  • Avoid falling debris or tall furniture.
  • Do not dash for the exits; stairways may be damaged.
In the Aftermath of an Earthquake
  • Tend to any injuries—DO NOT attempt to move a seriously injured person unless they are in immediate danger of further injury.
  • Check for fires, fire hazards and spills of hazardous chemicals.
  • Gas leaks are common after an earthquake.
    • Avoid turning on or using electrical appliances or devices.
    • Avoid using matches or open flames.
    • Avoid using a telephone unless it is sparingly, and only to call emergency services.
    • Avoid using toilets until sewer lines have been checked.
  • Be prepared for power outages, loud alarms, sprinklers, and the sounds of glass breaking and walls cracking.
  • Be prepared for aftershocks minutes, hours, and even days after the initial earthquake.
  • Avoid windows and glassed areas.
  • Wear shoes for protection from debris and broken glass.
  • Be prepared for emergency services to take up to 72 hours to respond.
  • Head for an interior room free from glass with more than one protective wall.
  • Follow the directions of your Floor Warden.
  • Be prepared for power outages, loud alarms, sprinklers, and the sounds of glass breaking and walls cracking.
  • Stay in your area until you have a safe evacuation route.
  • The delivery room by the loading dock in the basement is the designated Emergency Medical Station for Jordan Commons in the event of a tornado.
  • Contact the Public Safety Office or Building Management regarding personnel who are too injured to move.

Flooding is most likely to happen when a fire alarm goes off and sprinklers engage. If flooding occurs, contact Building Management during building hours or the Public Safety Office after hours or on weekends.

Medical Emergencies

If someone in your office has a medical emergency, please administer first aid and if needed, call 911 and the Public Safety Office. Stay calm and remain the with victim. Do not move the victim.

Hazardous Spills and Leaks

If a hazardous spill occurs, remove anyone in immediate danger and call Building Management. If anyone has been exposed to dangerous chemicals, get immediate help. Isolate the area of the spill if possible.